Cancellation and Refund Policy
You may cancel Your subscription to the Services by writing to us at info@eld.care with the subject line as “Cancellation of subscription”. We typically require fifteen (15) days advance notice to process a cancellation request. Your cancellation request shall be deemed to have been accepted after You receive an email from The Company acknowledging the successful processing of Your cancellation request, or upon expiry of fifteen (15) days from the date of the cancellation request, whichever is earlier.
In order to process your request for cancellation for refund purposes, You will be required to provide the reason for Your cancellation.
EldriCare Health and Wellness Private Limited will assess Your eligibility for a refund on the basis of the reason for cancellation provided by You. The decision of The Company in the matters of refund will be final. In the event that You are eligible to receive a refund, You will be notified via email of the amount that will be refunded to You.
Note that You will be eligible for a 100% refund if You place a request for cancellation either before You start receiving the Services or within 30 days of Your registration, whichever event is sooner. In every other situation, The Company reserves the right to determine whether You are eligible to receive a refund or not, and the quantum of the same, on a case-by-case basis. Generally, The Company does not issue refunds; however, in exceptional cases, such as The Company’s failure to render Services or non-redressal of Service-related grievances that You had informed us of in writing, The Company may issue a partial refund.
Please note that You will not be eligible to receive any refund in case Your access to The Company Services is terminated or suspended by Us for any of the reasons mentioned in the Service Agreement that was executed at the time of Your registration.
The Company may levy a cancellation charge, which will be deducted from the amount being refunded to You. All refunds would be processed only to the account or card that was used to make the payment at the time of registration. The Company does not, under any circumstances, issue cash refunds or cheques.
The refund should reflect in your bank or card statement between fourteen (14) to twenty-eight (28) days after receiving of confirmation of refund from The Company. In case of any delay or discrepancy, please reach out to Your bank or credit card provider. If the bank or credit card provider is unable to resolve your grievance, You may write to us at info@eld.care and We will provide you more details regarding Your refund transaction to help you follow-up with the bank or credit card provider.
